Refund & Cancellation Policy

When you can get a refund

• Unsent coupon sets: if you have not yet sent your coupon set, you can request a full refund within 7 days of purchase.
• Duplicate or failed deliveries: if you were charged twice, or paid and did not receive what you bought, we will fix it or refund you in full.

When refunds are not available

Once a coupon set or one-time gesture has been sent to a recipient or redeemed, the digital product has been delivered and it can no longer be refunded. Requests made more than 7 days after purchase are not eligible, except for duplicate charges or non-delivery as described above.

How to request a refund

Email support.kindnesscurrency@gmail.com with your order number and the email address you used to pay. We aim to reply within 2 business days.

How refunds are paid

Approved refunds are returned to your original payment method through Paystack. They usually appear within 5 to 10 business days, depending on your bank.